Privacy Policy

Global Shop (hereinafter referred to as "we") attaches great importance to user privacy protection and personal information security. This Privacy Policy aims to explain how we collect, use, store, share and protect your personal information.

Please read and understand this Privacy Policy before using our services. If you do not agree with any content of this Policy, please stop using our services.

Types of information we collect include:

Account Information: Basic information obtained through Google OAuth authorization, including email, nickname, avatar, etc.

Transaction Information: Order details, payment records, delivery address, contact information, etc.

Device Information: Device type, operating system, browser type, IP address, etc.

Behavior Information: Browse history, search history, click records, review information, etc.

Chat Information: Communication content between you and merchants or customer service

Information collection methods:

Information you actively provide (registration, ordering, filling in address, etc.)

Information automatically generated when you use services (logs, cookies, etc.)

Information obtained through third-party authorization (Google account information)

We use your information for the following purposes:

Provide, maintain and improve our services

Process your orders, payments and delivery

Communicate with you about order status, customer service inquiries, etc.

Provide personalized product recommendations and user experience

Detect and prevent fraud and illegal behaviors

Comply with laws and regulations and government requirements

We will not use your personal information for purposes not stated in this Policy, unless:

We obtain your explicit consent

Required by laws and regulations

To protect our or users' legitimate rights and interests

We store your personal information on secure servers and take reasonable technical and management measures to protect information security.

We only retain your information for the following periods:

Account Information: During account existence

Transaction Information: Minimum period required by laws and regulations (usually 3-5 years)

Log Information: Usually retained for 6 months

After you cancel your account or the information retention period expires, we will delete or anonymize your personal information.

We will not sell your personal information to third parties.

We may share your information in the following situations:

Service Providers: Provide delivery information to logistics companies, payment information to payment institutions, etc.

Merchants: Provide order and delivery information to merchants you purchase from

Legal Requirements: According to laws and regulations, court orders or government requirements

Protect Rights: Protect our or users' legitimate rights and interests, prevent fraud, etc.

We require third parties receiving information to comply with this Privacy Policy and take appropriate security measures.

You have the following rights regarding your personal information:

Access Right: You can view your personal information we hold

Correction Right: You can correct inaccurate or incomplete personal information

Deletion Right: You can request deletion of your personal information (cancel account)

Withdraw Consent Right: You can withdraw previously given consent

Data Portability Right: You can request a copy of your personal information

You can exercise the above rights through the following methods:

Log in to your account and view and modify information in personal center

Contact us through customer service channels

Cancel your account to delete personal information

We take the following security measures to protect your personal information:

Use SSL/TLS to encrypt transmission of sensitive information

Encrypt storage of sensitive information

Implement access control and permission management

Regularly conduct security audits and vulnerability detection

Establish security incident response mechanisms

Please note that despite reasonable security measures we take, Internet transmission and storage still have risks. We cannot guarantee absolute information security.

If a personal information leakage event occurs, we will notify you in time and take remedial measures.

We use Cookies and similar technologies to:

Remember your login status and preference settings

Analyze how you use services to improve services

Provide personalized content and recommendations

You can manage or disable Cookies through browser settings. Disabling Cookies may affect your use of certain functions.

Our services are for adult users. We will not intentionally collect personal information of children under 14 years old.

If you are a parent or guardian and find that your child has provided us with personal information, please contact us. We will delete relevant information in time.

As a cross-border e-commerce platform, your personal information may be transferred across borders to other countries or regions.

We will ensure that cross-border transfer complies with relevant laws and regulations and take appropriate measures to protect information security.

We will comply with international privacy regulations such as GDPR to provide corresponding privacy protection for users in different regions.

We may update this Privacy Policy from time to time. Updated policies will be published on the platform with update dates.

If updates involve major changes, we will notify you in significant ways (such as pop-ups, emails, etc.).

Please regularly check this Policy to understand how we protect your personal information.

If you have any questions, opinions or suggestions about this Privacy Policy, you can contact us through the following ways:

Through platform customer service channels

Through built-in chat function

Send email to: privacy@cross-border-shop.com

We will reply to your requests or questions within 15 working days.